Questions

Fine pieces chosen around one theme and arranged together in our navy box, tied with gold ribbon. Each box page lists everything inside, piece by piece.

Everything arrives together in one navy box with a gold CC mark, tied with gold ribbon. Each piece stays in its maker's original packaging, labels intact.

Because every label stays intact, please check the contents for allergies before the box is given or opened.

Yes. At checkout, add their name and address under Deliver to. Your own details stay under From you.

Yes. Write a note in your own words, up to 100 words, and it is sent inside the box.

Across the United States, including Alaska, Hawaii, PO Boxes and APO, FPO and DPO addresses. Orders to those addresses may take a little longer.

For Alaska and Hawaii, send us a short request at checkout and we'll write to you personally with the delivery charge before you pay.

Most orders arrive within 7 days of the order in the contiguous US. Orders to Alaska, Hawaii, PO Boxes and APO, FPO or DPO addresses may take longer. Delivery times are estimates, not guarantees.

We can't set a delivery date. Ordering a week ahead gives your gift the best chance to arrive in time.

A confirmation reaches your inbox once your order is placed. We write again the day your box ships, with a link to track it when tracking is available.

Every box is final sale, so we don't accept returns or exchanges for a change of mind. If anything arrives damaged, wrong or missing, we'll put it right.

Write to us at concierge@citroncadeau.com within 48 hours of delivery, with photos. We'll replace the item or refund it to your original payment, and there's nothing to send back. Delivery & Returns lists the photos we need.

Write to us at concierge@citroncadeau.com within 48 hours after the estimated delivery date. Delivery & Returns explains what happens next.

Payment is taken at checkout through Stripe.

Sign in at Account with the email you used with us. We send a link that works once and expires in 15 minutes. Your orders appear there, including gifts sent to others.

Yes. Tell us about the occasion, and we propose the boxes and how your mark appears. Our gifting concierge replies personally within one business day.

Yes. Your mark can be embossed on the lid, on the card, or both. You approve a proof first, and gifts carrying your mark are made to order, with the delivery date agreed with you.

Yes, to one address or to each recipient. You can attach your recipient list as a CSV or Excel file when you write to us.