Delivery & Returns

Across the United States, including Alaska, Hawaii, PO Boxes and APO, FPO and DPO addresses. Orders to those addresses may take a little longer.

For Alaska and Hawaii, send us a short request at checkout and we'll write to you personally with the delivery charge before you pay.

Most orders arrive within 7 days of the order in the contiguous US. Orders to Alaska, Hawaii, PO Boxes and APO, FPO or DPO addresses may take longer. Delivery times are estimates, not guarantees.

We can't set a delivery date. Most orders arrive within 7 days of the order in the contiguous US, so ordering a week ahead gives your gift the best chance to arrive in time.

Some of our boxes hold chocolate and caramel. In warm months we pack them with cooling materials, and we may hold a box for a day or two so it does not sit in transit over a weekend or through extreme heat. If anything arrives melted, write to us at concierge@citroncadeau.com within 48 hours of delivery with photos, and we'll replace it or refund it, as with any damaged item.

Everything arrives together in one navy Citron box, tied with gold ribbon. Each piece stays in its maker's original packaging, labels intact, so please check the contents for allergies.

Every piece arrives in its maker's original packaging, labels intact, arranged inside a navy Citron box with a gold CC mark and gold ribbon.

Every box is final sale, so we don't accept returns or exchanges for a change of mind. If anything arrives damaged, wrong or missing, we'll put it right. You may request a written copy of this policy.

Write to us at concierge@citroncadeau.com within 48 hours of delivery. Please include photos of the outer carton with its shipping label, the gift box, the maker's carton, the item and the packing slip. We'll either replace the item or refund it to your original payment, and we cover the shipping on any replacement. There's nothing to send back. If you'd rather have store credit, just ask.

Write to us at concierge@citroncadeau.com within 48 hours after the estimated delivery date. If the carrier lost it, we'll replace or refund it right away. If it shows as delivered but isn't there, we'll ask the carrier to confirm. If they can't confirm delivery to your address within 10 business days of your report, we'll replace or refund it. If the address given at checkout was wrong, we can't send a replacement, and any rerouting fees are yours to cover. If the mistake was ours, we cover everything.